Privacy Policy

Effective Date: January 1, 2026

Orlando HVAC Air Conditioning has been keeping Orlando homes comfortable since 1982. We respect your privacy and want you to understand what information we collect, why we collect it, and how we keep it safe. This policy explains our practices in plain language. If you have questions, just give us a call.

Information We Collect

When you contact us for service, we collect the information you share with us. That includes your name, phone number, email address, and the service address where we'll be working.

If you request a quote or book an appointment online, we collect the details you enter in our forms. We also keep notes about your HVAC system, service history, and any issues you've told us about so we can serve you better next time.

Like most websites, we automatically collect some technical information when you visit. This includes your IP address, browser type, device type, and the pages you view on our site.

How We Use Information

We use your information to schedule service calls, send appointment reminders, provide estimates, and complete the work you've asked us to do.

We also use your contact details to follow up on service, answer your questions, and share maintenance reminders or seasonal tips that keep your system running well.

Sometimes we use website data to understand how people find us and what pages are helpful. This helps us improve our site and our service.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and improve your browsing experience. Cookies are small files stored on your device.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our site may not work as smoothly, but you can still call us at 689 315 0679 to get help.

Analytics and Third-Party Tools

We use trusted third-party tools like Google Analytics to see how visitors use our site. These tools collect anonymous data such as pages visited, time on site, and general location. This helps us make better decisions about our website and marketing.

We may also use scheduling software, review platforms, or customer communication tools that have their own privacy policies. We choose partners who take data privacy seriously.

Data Sharing and Disclosure

We do not sell your personal information. We share it only when needed to run our business or when the law requires it.

For example, we may share your address and service details with our technicians or trusted subcontractors so they can complete your job. We may also share information with payment processors to handle billing.

If we're ever required by law to share information, we'll do so only to the extent required and will notify you when allowed.

Data Retention

We keep your information for as long as you're a customer and for a reasonable period after that. This helps us honor warranties, look up your service history, and meet legal and accounting requirements.

When we no longer need your information, we securely delete or destroy it.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access for employees, and regular reviews of our practices.

No method of transmission over the internet is 100% secure, but we work hard to safeguard what you share with us. If you ever have a concern, call us right away at 689 315 0679.

User Rights

You have the right to ask what personal information we have about you, request a copy, and ask us to correct or delete it. You can also opt out of marketing messages at any time.

To make a request, contact us using the details below. We'll respond promptly and work with you to honor your request, subject to any legal requirements.

Children's Privacy

Our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the new version on this page with a new effective date.

If we make a significant change that affects how we use your information, we'll notify you by email or with a notice on our website.

Privacy Contact